(08) 8945 0777

©2019 by Air Frontier

Terms and Conditions

Quotations

The Quotation remains valid if confirmed within 30 days from Quote date and are subject to availability.

Should this quotation be successful please contact us as soon as possible to ensure the relevant aircraft is held for your charter. Quotations are confirmed only when Air Frontier is in receipt of payment unless otherwise authorised by Air Frontier. Air Frontier accepts the following payment methods – Credit card (master card and Visa) or Direct Deposit. All unpaid bookings will be cancelled if payment is not received within 72 hours of Departure date.

 

Flights

Passengers are requested to abide by the requirement to check in for flights at least 30 minutes prior to the scheduled departure, as this allows your pilot to finalise appropriate fuel load. Failure to observe this may result in a delay to departure time based on time required to load fuel onto the aircraft.

Although we will make every effort to take you to your destination, we cannot always guarantee that we will be able to achieve this due to weather or other operational restrictions. Where this may be an issue, the pilot will advise the passengers of the current conditions influencing the flight, using all available information at that time. After receiving the information from the pilot if you still want to proceed with the flight, payment in full will be required regardless of whether the pilot is able achieve the intended destination or not.

All flights are subject to a risk assessment-based procedure, this assessment is an important part of the decision-making process as to whether flights will depart or not. The Pilot in command of the aircraft has absolute discretion, as to whether all or part of any flight shall proceed or not.

 

Waiting/overnight trips

Where a pilot is required to spend time on the ground waiting for a return journey, a comfortable rest area must be provided. Where the Pilot is required to overnight away from their base, the pilot must be provided with a private room and meals. Where applicable this may in arranged and included in the quotation price.

 

Refusal of Carriage & Cancellation by Air Frontier

Air Frontier reserves the right to refuse access to aircraft by persons in accordance with various Civil Aviation Safety Authority regulations, orders and requirements of the Civil Aviation Act. Air Frontier reserves the right to change and substitute aircraft, aircraft type and registration. Air Frontier reserves the right to, cross hire aircraft, crew, and any other staff without prior notice. Air Frontier reserves the right to postpone, cancel or redirect the flight due to war, warlike events, strikes, civil war, civil unrest, riots, sabotage, quarantine, hijacking, terrorist actions, weather conditions or other force majeure of the nature, technical reason, detention or similar measures, accidents with the aircraft, or due to any other factors over which Air Frontier has no control, or when the safety of the passengers or the crew from the aircraft can reasonably be assessed to be in danger, at the discretion of the Pilot(s) or of Air Frontier personnel. We do not assume any responsibility for costs incurred by customers due to cancellation, redirection, and/or changes to flight.

 

Payloads

The quotation shows maximum payload available for your flight. Passenger uplift numbers are dependent on the actual weights of the passengers. Please note that these weights will be subject to actual passenger weights, freight and fuel holdings as required. Where passenger numbers have been given in a quote, these have been calculated according to an average passenger weight of 86kg. Whilst a payload is provided in kg, all freight and baggage must fit within the physical dimensions of the aircraft baggage area. Once the aircraft baggage storage area has reached capacity then it is deemed that payload has been achieved, regardless of the payload in kg quoted. The safe carriage of baggage and freight is always at the sole discretion of the pilot in command, the carriage of

excess baggage will be at the expense of the customer.

 

Flight cancellation by customer

Cancellation of a confirmed flight must be in writing and sent to admin@airfrontier.com.au . A confirmation of cancellation will be sent by return email within 48 hours. If you do not receive confirmation please contact Operations on 08 8945 0777.

If you must cancel a flight subsequent to booking confirmation, the following scale of charges will apply:

  • After booking, but more than 24 hours prior to departure: No charge

  • Within 24 hours or failure to travel without notice (No Show): 100% of total cost

  • Prior agreement with customer: as per agreement.

 

Wait time

Waiting time is usually included in original quotation when waiting time is requested. Unless specified in the quotation (or in contract document) all unscheduled waiting time >1 hours will incur a $100 (inc GST) charge per hour over to a maximum charge of 5 hours wait time per day.

 

Enquiry's

Contact details:

Darwin Base: (08) 8945 0777 or 0437 450 777, email admin@airfrontier.com.au

Gove Base: 0437 717 777, email gove@airfrontier.com.au

Maningrida Base: 0437 767 777, email maningrida@airfrontier.com.au

Groote Eylandt Base: 0437 727 777, email groote@airfrontier.com.au

 

For all account enquiries please call 08 8988 4777 or email accounts@airfrontier.com.au

 

Payments

We accept Direct deposit, EFT, Credit card, Basic Card, AMEX, and Cash payments. Other methods may be arranged if required.

For credit card payments - please contact the base organising your flight. (VISA, Mastercard only) - 1.5% surcharge may apply at our discretion.

For AMEX payments – please contact the base organising your flight. – a 4% surcharge will always apply.