Terms and Conditions
The Quotation remains valid if confirmed within 30 days from Quote date and are subject to availability.
Should this quotation be successful please contact us as soon as possible to ensure the relevant aircraft is held for your charter. Quotations are confirmed only when Air Frontier is in receipt of payment unless otherwise authorised by Air Frontier. Air Frontier accepts the following payment methods – Credit card (master card and Visa) or Direct Deposit. All unpaid bookings will be cancelled if payment is not received within 72 hours of Departure date.
Passengers are requested to abide by the requirement to check in for flights at least 30 minutes prior to the scheduled departure as this allows your pilot to finalise appropriate fuel load. Failure to observe this may result in a delay to departure time based on time required to load fuel onto the aircraft.
Although we will make every effort to take you to your destination we cannot always guarantee that we will be able to achieve this due to weather or other operational restrictions. Where this may be an issue the pilot will advise the passengers of the current conditions influencing the flight using all available information at that time. Safety is always our top priority and will be prioritised over any schedule or restriction.
If a flight can not reach destination due to weather and returns to its departure port or any other port payment for the flight will still be required in full and no refunds will be issued. Air Frontier staff will endeavour to provide the passengers updates on weather or operational restrictions that may affect the flight however this is not always an option as often weather restricting the flight may arise. Payment in full will be required regardless of if or whether the pilot is able to advise the client of any restrictions that may affect the flight.
All flights are subject to a risk assessment-based procedure this assessment is an important part of the decision-making process as to whether flights will depart or not. The Pilot in command of the aircraft has absolute discretion as to whether all or part of any flight shall proceed or not.
Where a pilot is required to spend time on the ground waiting for a return journey, a comfortable rest area must be provided. Where the Pilot is required to overnight away from their base, the pilot must be provided with a private room and meals. Where applicable this may in arranged and included in the quotation price.
Delays, Refusal of Carriage & Cancellation by Air Frontier
Air Frontier reserves the right to refuse access to aircraft by persons in accordance with various Civil Aviation Safety Authority regulations orders and requirements of the Civil Aviation Act. Air Frontier reserves the right to refuse carriage of passengers that are drunk/disorderly appear drunk/disorderly are abusive to staff members and/or if Air Frontier staff deem them unfit to travel and/or pose a risk to flight safety.
Air Frontier reserves the right to change and substitute aircraft aircraft type and registration. Air Frontier reserves the right to cross hire aircraft crew and any other staff without prior notice. Air Frontier reserves the right to postpone cancel or redirect the flight due to war warlike events strikes civil war civil unrest riots sabotage quarantine hijacking terrorist actions weather conditions or other force majeure of the nature technical reason detention or similar measures accidents with the aircraft or due to any other factors over which Air Frontier has no control or when the safety of the passengers or the crew from the aircraft can reasonably be assessed to be in danger at the discretion of the Pilot(s) or of Air Frontier personnel. We do not assume any responsibility for costs incurred by customers due to cancellation redirection delays and/or changes to flight.
Air Frontier reserves the right to cancel a booking in the event that an aircraft becomes unserviceable/unavailable before/during a flight and/or if an unforeseen crew change prevents the flight from being carried out.
Payloads quoted are an approximation and may vary due to aircraft changes and/or weather requirements. Passenger uplift numbers are dependent on the actual weights of the passengers. Please note that these weights will be subject to actual passenger weights freight and fuel holdings as required. Where passenger numbers have been given in a quote these have been calculated according to an average passenger weight of 86kg. Whilst a payload is provided in kg all freight and baggage must fit within the physical dimensions of the aircraft baggage area. Once the aircraft baggage storage area has reached capacity then it is deemed that payload has been achieved regardless of the payload in kg quoted. The safe carriage of baggage and freight is always at the sole discretion of the pilot in command the carriage of excess baggage will be at the expense of the customer.
Flight cancellation by customer
Cancellation of a confirmed flight must be in writing and sent to . A confirmation of cancellation will be sent by return email within 48 hours. If you do not receive confirmation please contact Operations on 08 8945 0777.
If you must cancel a flight subsequent to booking confirmation the following scale of charges will apply:
After booking but more than 24 hours prior to departure: No charge / full refund (minus fees)
Within 24 hours or failure to travel without notice (No Show): 100% of total cost
Prior agreement with customer: as per agreement.
Cancellation due to border closure or restriction (with more than 24 hours notice from customer to Air Frontier): No charge / full refund (minus fees)
Cancellation due to border closure or restriction (Less than 24 hours notice from customer to Air Frontier): Full charge (except in exceptional circumstances)
Waiting time is usually included in original quotation when waiting time is requested. Unless specified in the quotation (or in contract document) all unscheduled waiting time >1 hours will incur a $100 (inc GST) charge per hour over to a maximum charge of 5 hours wait time per day.
Phone: (08) 8945 0777
After Hours Phone: 0437 450 777
Gove Base: 0437 717 777 email
Maningrida Base: 0437 767 777 email
Groote Eylandt Base: 0437 727 777 email
Accounts Phone: 08 8988 4777
We accept Direct deposit EFT Credit card Basic Card AMEX and Cash payments. Other methods may be arranged if required.
For credit card payments (VISA Mastercard only) - 1.8% surcharge may apply
For AMEX payments – a 4% surcharge.